Frequently Asked Questions

Go ahead, ask us anything.

Transportation
How do I get there?

Shopify Spaces NY is located in the SoHo neighborhood of Manhattan, near the B, D, F, M subway at Broadway-Lafayette Streets Station, the A, C subway at Spring Street, the 4, 6 at Bleecker Street Station and the R, W subway at Prince Street Station.

Is there parking near?

There are several garages in the SoHo area, but we are not currently affiliated with any.

Support Appointments
Can I bring my business partner or employee to my appointment?

You are more than welcome to bring up to ONE additional guest to your appointment.

What happens after I book an appointment?

You’ll receive an email confirmation that includes the details of your appointment, class or event. The email also includes a link to cancel your reservation if you’re unable to attend. We understand that things happen last minute, so please let us know and feel free to reschedule at a later time.

The next available appointment is next month but I need help with my Shopify site as soon as possible, can you still help?

For immediate and 24/7 support, please reach out to Support.

What if I need more than the time allotted during my 1:1?

In order to support the high demands of appointments, we are keeping all sessions to the allotted times. You may book up to two sessions per week. You are, however, welcome to continue working on your business in the space after your appointment. Shopify also offers 24/7 unlimited sessions support via phone, chat and email.

Do you take walk-in appointments?

Yes, we take walk-in’s on a first come first-served basis from 10a-11a and 4p-5p on Tuesday-Friday and 10a-11am and 3p-4p on Saturday and Sunday.

What happens if I’m late to my appointment or workshop?

We can only guarantee appointments for their original duration, but we can extend a 5 minute buffer. If you are late more than 5 mins, we can help you reschedule your appointment. If you need help in the meantime, you can always contact support.

In order to limit distractions from the workshop experience for our attendees, we may deny late entry into our workshops. We appreciate your understanding in making our experience distraction-free and enjoyable for all.

Events
Do you have a calendar of events?

Yes we do! Here’s our calendar of events. All of our workshops and events happening within our space are listed on our calendar. Please visit our calendar prior to your visit to ensure that we are open for the day, as we host private events from time-to-time.

I’d like to attend one of your workshops/events, but it’s currently sold out. Can I be added to a waitlist?

We currently don’t keep waitlists for events, but check back often, as availability opens up when other guests cancel their reservations.

I’d like to bring a guest to one of your workshops/events, can I do that?

You are welcome to bring a guest, however, to ensure that we have a space for each individual, all guests must be registered prior to attending our workshops/events. Please ensure your guest RSVPs to the event prior to attending.

I’m interested in partnering with Shopify NY on an event. Who can I reach out to?

You can fill out the event request form and we’ll reach out to begin the process if we can accommodate the event.

The Space
Is this a co-working space?

Our space is open to the public. Our seating, however, is limited and reserved for people who have booked appointments or workshops with us. Upon booking an appointment or a workshop at the space, you are welcome to come early and/or stay after your service.

Do you offer WiFi?

Yes, we offer complimentary wifi to our guests at Shopify NY. Once you check-in to your appointment or workshop, you will be sent or provided a WiFi code.

SHOPIFY RETAIL HARDWARE ORDERS

For merchants who have previously purchased Shopify POS equipment in store or online.

What is your return policy?

For in store purchases:

Shopify Products (Card Readers ONLY) -  We will provide a refund for items returned within 90 days as long as the product is returned unopened. If the card reader has been opened, and the item is not defective, we will provide a refund if returned within 30 days.

Defective items can be replaced after the 30 day period, up to 1 year after purchase. A replacement will be provided as long as inventory is available in store. Otherwise, a replacement can be done online through our hardware store.

3rd Party Products -  We accept returns within 30 days of purchase as long as the item is in working and new condition in its original box.
Defective products can be returned within 30 days and a replacement will be provided. If the item is defective after 30 days, please contact the manufacturer regarding their warranty.


For Online Purchases:

Shopify Products (Card Readers) - If the item is defective, we will accept the return and provide a replacement. Damaged items purchased online will not be accepted. If the item is unopened, we can provide a refund to the merchant as long as we are provided with the email address matching the initial order.

3rd party products - Hardware purchased online must be returned online. Please follow the below procedure:

Fill out the return form.

After Shopify reviews your return form, you will be emailed a return label to print. Attach the label to the shipping vessel and drop off at the shipping carrier’s location.

Please refer to our online return policy for further details.

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